Frequently asked questions

I offer online therapy from the comfort and privacy of your own home to clients throughout Texas. You must be physically located in Texas at the time of your appointment to be eligible for services.

I also offer limited in-person appointments in Laredo, Texas by appointment.

Individual therapy sessions are $120.

Self-pay is an option for individuals who do not have insurance or who choose not to use their insurance benefits.

If you are paying out of pocket for services, you will receive a Good Faith Estimate of expected charges in accordance with the No Surprises Act. You may also request a Good Faith Estimate at any time.

Yes. I am currently in-network with Blue Cross Blue Shield and UnitedHealthcare.

For additional insurance plans, I use a Headway to verify benefits and process claims. If your plan is eligible, I will help guide you through the process before your first appointment.

Please keep in mind that insurance coverage varies by plan. Your copay, deductible, coinsurance, and other out-of-pocket costs will depend on your specific benefits. Insurance plans may also have limitations regarding the number or type of services covered.

When using insurance, your insurance company may require a mental health diagnosis and other clinical information to process claims. Information submitted to your insurance company may become part of your insurance and health care records.

If you have questions about using insurance or paying privately, I am happy to discuss your options during your consultation call.

Yes. I offer a free 15-minute consultation call where you can ask questions and determine whether we may be a good fit.

During the consultation, we can briefly discuss what brings you to therapy, your goals and expectations, and my approach to treatment. Choosing the right therapist for your needs is important, and I want you to feel comfortable with your decision.

If we decide that working together feels like a good fit, we can schedule your initial intake appointment.

The initial intake appointment is different from your regular therapy sessions. During this appointment, we will spend time getting to know each other and discussing what brings you to therapy, your current concerns, relevant background information, and your goals for treatment.

This initial conversation helps us develop a plan for how therapy can best support you moving forward.

Sí, ofrezco servicios en español y inglés.

You are also welcome to use a combination of English and Spanish during sessions if that feels most natural to you.

No. Although my practice has a special focus on supporting Latina women, men are also welcome and eligible for services.

My practice currently focuses on supporting adults age 18 and older

I require at least 24 hours' notice to cancel or reschedule an appointment.

Cancellations or missed appointments with less than 24 hours' notice will be subject to a $75 late cancellation/no-show fee.

I offer daytime appointments Monday through Thursday, with availability between 9:00 a.m. and 3:00 p.m.

Claridad Counseling does not provide crisis, emergency, or after-hours services.

If you are experiencing a life-threatening emergency or are in immediate danger, call 911 or go to the nearest emergency department.

You can also call or text 988 to reach the 988 Suicide & Crisis Lifeline. For additional 24/7 crisis support by text, you can text HOME to 741741 to connect with Crisis Text Line.

If you are an existing client experiencing an urgent mental health concern, please use the crisis resources above rather than waiting for your next scheduled appointment.