Privacy Policy for Website Visitors

Effective Date: August 1, 2026

Claridad Counseling, PLLC ("Claridad Counseling," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at www.claridadcounselingtx.com (the "Website").

This Privacy Policy applies only to information collected through this Website. If you become a client of Claridad Counseling, your protected health information is governed by applicable federal and state law, including the Health Insurance Portability and Accountability Act (HIPAA), and our separate Notice of Privacy Practices.

Information We Collect

Information Collected Automatically

When you visit our Website, certain information may be collected automatically by our website hosting provider. This information may include:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Date and time of your visit

  • Referring website

  • General website usage information

This information helps us understand how visitors use our Website and helps maintain the security and functionality of the site.

Cookies

Our Website may use cookies and similar technologies to improve your browsing experience and support essential website functionality.

Cookies are small text files stored on your device that help websites remember your preferences and improve performance.

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Website.

Information You Voluntarily Provide

You may choose to contact us by email or schedule an appointment through our secure client portal.

If you contact us, we may receive information such as:

  • Your name

  • Email address

  • Phone number (if provided)

  • The contents of your email or message

  • Any other information you voluntarily choose to provide

Please do not include confidential medical or mental health information in an email. Email is not a secure method of communication.

If you decide to pursue therapy services, you will be asked to complete intake paperwork and provide additional information through our secure HIPAA-compliant client portal.

Appointment Scheduling

Appointments are scheduled through our secure electronic health record and client portal provided by Sessions Health.

Information submitted through the scheduling portal is governed by the privacy and security practices of Sessions Health and is protected in accordance with applicable healthcare privacy laws.

How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries

  • Communicate with you regarding potential services

  • Schedule appointments

  • Provide requested services

  • Process payments

  • Maintain the security and functionality of our Website

  • Comply with applicable legal and ethical obligations

  • Protect the rights and safety of Claridad Counseling and Website visitors

We do not sell your personal information.

Third-Party Service Providers

We use trusted third-party service providers to operate our practice and Website. These providers may have access to information necessary to perform services on our behalf.

Our providers may include:

  • Squarespace (website hosting)

  • Sessions Health (electronic health record, secure client portal, scheduling, and telehealth)

  • Stripe (payment processing)

  • Google Workspace (business email)

  • iPlum (business telephone services)

Each provider maintains its own privacy and security practices. We encourage you to review their respective privacy policies if you would like more information about how they process your information.

Data Security

We take reasonable administrative, technical, and physical safeguards to help protect the personal information we collect.

However, no method of transmitting information over the Internet or storing electronic information is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

HIPAA Notice

If you become a client of Claridad Counseling, PLLC, your protected health information ("PHI") will be collected, used, and maintained in accordance with HIPAA, applicable Texas law, and our Notice of Privacy Practices.

This Website Privacy Policy applies only to information collected through this Website and does not govern the collection, use, or disclosure of protected health information provided during therapy services.

Email Communications

If you choose to contact us by email, you understand that standard email is not a secure method of communication.

Please do not include sensitive personal, medical, or mental health information in your email.

If you become a client, secure communications may be conducted through our HIPAA-compliant client portal when appropriate.

No Therapist-Client Relationship

Visiting this Website, sending an email, requesting information, or scheduling a consultation does not establish a therapist-client relationship.

A therapist-client relationship is established only after appropriate intake procedures have been completed and both you and Claridad Counseling agree to begin professional counseling services.

Children's Privacy

This Website is intended for adults seeking information about counseling services.

We do not knowingly collect personal information from children under the age of 18 through this Website. If we become aware that personal information has been submitted by a child, we will take reasonable steps to delete it.

Third-Party Websites

Our Website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices, content, or policies of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of personal information we maintain about you.

To make a privacy-related request, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

Any updates will become effective when the revised Privacy Policy is posted on this Website. The Effective Date at the top of this page will indicate when the policy was last updated.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:

Claridad Counseling, PLLC

Email: info@claridadcounselingtx.com

Website: www.claridadcounselingtx.com